Terms of service

Handmade & Unique Creations

Every piece by Atelier Leurent is handcrafted with care and precision. Due to the artisanal nature of our work, subtle variations in finish, stone placement, texture, or detailing may occur. These differences are inherent to handmade jewellery and contribute to the individuality of each creation.

Product images on the website serve as an indication; slight deviations from photographs or sketches are possible.

 

 

Special Orders & Custom Jewellery

Atelier Leurent welcomes personal commissions and customizations.

Whether you wish to:

  • Personalize an existing design

  • Select alternative materials such as gold or platings

  • Choose specific gemstones

  • Adjust sizing

  • Create a fully bespoke piece

We are happy to collaborate with you to bring your vision to life.

Custom and bespoke jewellery is made specifically to your request. Under Dutch and EU consumer law, custom-made or personalized items are excluded from the statutory 14-day right of withdrawal.

For inquiries or commissions, please contact:
leurentjacqueline@gmail.com

 

 

Jewellery Care

Atelier Leurent jewellery is delicate and designed to be worn with care.

To preserve its beauty:

  • Avoid exposure to chlorine, saltwater, perfumes, cosmetics, and cleaning agents

  • Remove jewellery before swimming, exercising, or visiting saunas

  • Avoid contact with hard surfaces

  • Store separately, ideally in the original box or a soft pouch

Over time, natural wear and subtle surface changes may occur. This is normal.

For cleaning:

  • Use a soft microfiber cloth

  • For non-plated pieces, lukewarm water with mild soap and a soft brush may be used

If needed, we offer professional cleaning, re-coating, and maintenance services upon request.

 

 

Repairs & Resizing

If your piece requires repair or resizing, please contact us with a description and, if possible, photos.

Each request is assessed individually. We will inform you of:

  • Feasibility

  • Timeline

  • Associated costs

Shipping costs for repairs and resizing are the responsibility of the customer unless the issue falls under legal warranty.

 

 

Legal Warranty

Under Dutch law, consumers are entitled to a statutory warranty. This means a product must meet reasonable expectations regarding quality and durability.

The warranty does not cover:

  • Damage caused by misuse or improper care

  • Normal wear and tear

  • Loss of stones or components due to impact or external factors

  • Repairs or modifications done by others than Atelier Leurent

If a defect appears within a reasonable period and is not caused by misuse, please contact us so we can assess an appropriate solution.

 

 

Intellectual Property

All designs, texts, images, logos, and content on the Atelier Leurent website are the intellectual property of Atelier Leurent and are protected by copyright and design rights.

Reproduction, distribution, or commercial use without written permission is prohibited.

 

 

Pricing & Errors

While we aim for accuracy, pricing or typographical errors may occur. Atelier Leurent reserves the right to correct any obvious errors, even after an order has been placed.

If such a correction affects your order, you will be contacted before proceeding.